A two-day workshop
This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment – whether that’s in an industrial manufacturing context or in operational leadership in the service sectors.
The aims of the programme are to:
Show where operations management fits into the organisation and the role of operations as a key element of the business
Present the key elements and concepts of operations management
Provide a structured approach for managing these different elements and concepts
Demonstrate tools and techniques for effective and proactive operational leadership
Give participants the confidence to take on a leadership role and make positive change
- Understand the 6Cs approach to operations management
- Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager
- Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role
Expert trainer
Richard specialises in coaching and training in project and operations management and in providing consultancy support to active projects and manufacturing operations. A chemical engineer by background, he has spent much of the past twenty years working in the UK, South Africa, The Netherlands, China and Singapore, gaining vast experience of the issues relating to project management and Lean manufacturing in these different regions with their different cultures.
Session outline
1. Introduction
- What is Operations Management and where does it fit in?
- What makes a successful Operations Manager?
- Introducing the 6Cs of Operations Management
2. Context
- Link to business strategy
- Making a year plan
- Performance measurement
3. Controls
- Governance
- Reputational controls
- Costs and budgets
- Quality
- Operational
4. Customers
- Internal
- External
- Stakeholder management
5. Communication
- Planning
- Meetings
- Reporting
- Emails
- Notices
- Networking
- Walking the talk
6. Care
- People
- Safety, Health, Environment & Security
- Assets
7. Continuous improvement
- Process
- Product
- Proactivity
- Link to KPIs and Year Plan
8. Putting it all together
- Action planning for the first (or next) 100 days
- Conclusions
