A one-day workshop
It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don’t understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation.
- Understand the relevant laws
- Know how and when to invoke legal processes
- Avoid legal pitfalls in debt collection negotiations
Expert trainer
Mike is widely recognised as the UK’s leading trainer in credit control, debt recovery and related legal issues. He has trained well over 45,000 people over the past twenty years. His clients range from utilities suppliers, local authorities and housing associations to banks, solicitors and private sector businesses both large and small, including: BT, Norwich Union, Royal Bank of Scotland, ITN, ICI, Bevan Ashford, RAC, Guernsey Electricity, British Gas, Centrica, DHL, Securicor, Federal Express, Leicester NHS, Manx Telecom, University of Liverpool, Middlesex University, P&O, Parcel Force, Thorn EMI, Philips, Thomson Directories, Standard Life, West Sussex County Council, Wycombe District Council, Zenith Windows, Scottish Power, Trinity Mirror and many, many others.
Session outline
1. Data protection and debt recovery
- There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act.
- These will be explained in simple, clear terms so that staff can use this information immediately.
2. County Court suing
- The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk.
- This module is aimed at showing how to make the Courts work for you instead of the other way around!
3. Enforcement of judgments
- There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid.
- This session explains each of the enforcement methods and how to use them to best effect.
- Enforcement methods covered include:
- Warrant of Execution
- Using the sheriff (now known as High Court Enforcement Officers)
- Attachment of earnings
- Third Party Debt Orders
- Charging Orders (over property and goods)
- Winding-up companies and making individuals bankrupt
4. Office of Fair Trading rules on debt recovery
- Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don’t apply to them – but they do.
- Make sure you know what you need to!
5. New methods to trace elusive, absentee and ‘gone away’ debtors
- Why write the money off when you can trace the debtor and collect the money you are owed?
6. Credit checking of new and existing customers
- It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all.
- This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application / account opening form.
7. Late Payment of Commercial Debts Regulations
- Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how.
8. The Enterprise Act
- The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?
