- theinhousetrainingcompany.com
- Customer service training
Customer service
We’ve been delivering customer service training for nearly twenty years now. In fact, we do so much in this area that we have a separate website for it, here. You can see all our ‘GREAT’ programmes there:
GREAT customer
service
The core ‘flagship’ programme can be delivered ‘virtual’ or ‘classroom’. It’s focused on helping your people build the emotional connections that we all know customers want.
Coaching for GREAT
customer service
A unique one-day programme for your managers and team leaders to help them develop their teams’ delivery of GREAT customer service.
Specialist programmes
- Call coaching skills in the customer service environment
- Call control with confidence
- Challenging client conversations
- Communicating with the bereaved
- Customer engagement
- Customer service team identity day
- Dramatic customer service
- Delivering difficult messages to customers
- Emotional intelligence for customer service
- Helping people buy
- Live Chat – beyond the basics
- Reception perfection!
- Resilience in customer service
- Service with a sale
- Successful IT / technical support
- Understanding your customers
Still can’t find what you’re after? Prefer something ‘slightly tweaked’ or completely bespoke? Then please just give us a call, at The Customer Service Training Company, on 01582 463464, to discuss your customer service training requirements. We’re here to help!