Customer service
We’ve been delivering customer service training for nearly twenty years now. In fact, we do so much in this area that we have a separate website for it, here. You can see all our ‘GREAT’ programmes there:
Specialist programmes
- Call coaching skills in the customer service environment
- Call control with confidence
- Challenging client conversations
- Communicating with the bereaved
- Customer engagement
- Customer service team identity day
- Dramatic customer service
- Delivering difficult messages to customers
- Emotional intelligence for customer service
- Helping people buy
- Live Chat – beyond the basics
- Reception perfection!
- Resilience in customer service
- Service with a sale
- Successful IT / technical support
- Understanding your customers
Multiple delivery formats and options
Still can’t find what you’re after? Prefer something ‘slightly tweaked’ or completely bespoke? Then please just give us a call, at The Customer Service Training Company, on 01582 463464, to discuss your customer service training requirements. We’re here to help!
