Overview
Used carefully, AI tools can be a real help. Clear, effective writing saves time, improves understanding, and builds credibility. AI tools can help with structure, tone, clarity, grammar, and speed – but only if you know how to use them well. This practical course shows how. Participants can work on their examples and documents. Examples used during the training will include emails, report writing, sales and marketing copy, HR, training and recruitment, and technical guides.
learning objectives
- Know which AI tools work best for different types of business writing
- Use AI to improve clarity, tone, and grammar
- Draft business documents faster using structured prompts
- Avoid the risks and errors common with unedited AI output
- Apply best practices to personalise and humanise AI writing
Expert trainer
Graham specialises in providing high-quality consultancy, coaching and training personal productivity, sales and business development, and customer service.
Session outline
1. Understanding the role of AI in business writing
- What AI can and can’t do in business communication
- How AI helps improve writing speed and quality
- Common writing problems AI can solve, including the ‘blank page’ dilemma
2. Choosing and using AI tools effectively
- Comparing ChatGPT, Grammarly, Claude, Co-pilot, and others
- How to create high-quality prompts for writing support
- Tips for combining AI tools for better output
3. Writing with AI: live practice and examples
- Drafting an email, a report section, and a customer message using AI
- Editing and humanising AI-written text
- Maintaining tone, voice, and professionalism
4. Risks and best practices
- Avoiding AI hallucinations, repetition, and vague language
- Protecting business confidentiality and data
- When to use AI – and when not to
5. Your AI writing toolkit
- Checklist of tools, prompts, and practices to use every day when writing for business
- Creating your AI writing improvement plan
- Q&A and peer learning reflections
