Overview
For some managers it’s a genuine passion, for others a matter of enlightened self-interest. Either way, developing others through effective coaching is a core skill that every manager needs to master. This ‘fast and effective’ session is an ideal starting point (or, indeed, refresher).
learning objectives
- Understand the value of coaching in day-to-day management
- Use simple frameworks to structure effective coaching conversations
- Build trust and use active listening skills
- Ask better questions to encourage ownership and growth
- Apply coaching to improve performance, motivation, and development
Expert trainer
Graham specialises in providing high-quality consultancy, coaching and training personal productivity, sales and business development, and customer service.
Session outline
1. Coaching as a management skill
- What coaching is – and isn’t
- Benefits of coaching for people, performance, and culture
- Common coaching myths
- When to coach v when to direct
- Manager as coach – your new mindset
- Tool: Coaching readiness checklist
2. Listening and questioning for insight
- Active listening techniques that show attention and respect
- Common bad habits: interrupting, problem-solving, judging
- Open questions that build trust and explore thinking
- Practical coaching phrases to guide the conversation
- Exercise: Listening and questioning role-play
3. Structuring a coaching conversation
- The GROW model made simple
- Framing the coaching conversation
- Moving from awareness to action
- Staying on track and managing time
- Tool: GROW conversation prompt card
4. Coaching for motivation and accountability
- Understanding what drives performance and engagement
- Using coaching to boost confidence and self-belief
- Helping people set their own goals and follow through
- Holding people to account in a supportive way
- Exercise: Coaching for accountability scenario
5. Making coaching a habit
- Spotting coaching moments in everyday conversations
- Blending coaching with other management styles
- Overcoming time and mindset barriers
- Building your reputation as a coaching manager
- Action plan: Start small, practise often
