Overview
Problem-solving isn’t always easy. We can end up with ‘paralysis by analysis’, not seeing the wood for the trees, unable to see a solution. And we can procrastinate when making a decision, for fear of making a mistake, which is just as bad as taking an over-enthusiastic attitude and rushing into a decision with insufficient consideration of all the relevant facts. But there are some practical tools and techniques to help us avoid either pitfall – tools and techniques that can be easily mastered through this ‘fast and effective’ training course.
learning objectives
- Understand how to apply structured thinking to workplace problems
- Use practical tools to analyse causes and generate solutions
- Make confident decisions under pressure, using proven techniques
- Balance risk, impact, and urgency in everyday decision-making
- Communicate decisions clearly and gain support from others
Expert trainer
Graham specialises in providing high-quality consultancy, coaching and training personal productivity, sales and business development, and customer service.
Session outline
1. Structured problem-solving
- What makes a good problem-solver?
- Avoiding quick fixes and guessing
- The 4-step model: Define – Analyse – Solve – Act
- Root cause analysis: using the 5 whys and the fishbone diagram
- Tool: Problem definition and cause template
2. Generating and testing solutions
- Brainstorming techniques for better ideas
- How to evaluate options with limited time and data
- Testing ideas for practicality, speed, and impact
- Avoiding overthinking or analysis paralysis
- Exercise: Apply solution selection to a real issue
4. Confident decision-making
- Types of decisions: quick, routine, strategic
- Balancing logic, emotion, and intuition
- Using decision grids, criteria checklists, and pros/cons lists
- Making decisions when data is unclear or conflicting
- Tool: Decision planning and communication sheet
5. Communicating and following through
- Gaining buy-in and support for your decisions
- Stating your case with clarity and confidence
- Dealing with resistance or disagreement
- Tracking progress and learning from results
- Action plan: Apply today’s tools to a current challenge
