‘Excellent.’

‘I have learnt a lot.’

‘I think Scott delivered the training brilliantly. I felt welcome and Scott was very warm and polite and communicated well.’

‘Very informative and fun.’

‘Entertaining as well as knowledgeable.’

‘The planning and the flexibility by the trainer was very good. He was unfazed and very approachable and kept everybody interested throughout. There was not a moment when a colleague looked uninterested (which can occur!). The course was very good and well presented.’

‘Good group exercises to illustrate on the areas covered.’

‘Gives an insight into how to approach customers in a better way.’

‘Scott was really personable and engaging.’

‘An enjoyable and informative course which has broadened my knowledge.’

‘The trainer was engaging and enthusiastic, paid attention to conversations and showed a high level of engagement.’

‘Great understanding of content needed, delivered content in a very engaging way.’

‘Pitched at the right level. Full of good tips and ideas.’

‘Relaxed style, allowing us to communicate and take the lead in many cases.’

‘Good knowledge and advice.’

‘Pleasant, effective delivery of material.’

‘Good style – friendly, positive, fun and knowledgeable!’

‘Engaging and informative. Enjoyed the training!’

‘Interesting and insightful very useful. Not boring or repetitive.’

‘A good day for interacting with the team, taking a step back to look at every day operations and how we can improve.’

‘Very informative and useful, easy to adapt what I have learned into my daily working role.’

‘Very informative, trainer was professional and easy to understand.’

‘‘Trainer was very friendly and helpful, always checked we were on the same wave length, was able to have a joke with us.’

‘Group activities got everyone involved.’

‘All relevant. Very enjoyable.’

‘Scott was very knowledgeable and took all of our opinions and views into consideration. I have learnt a lot and will use this in my role.’