Credit control and debt recovery – legal issues
It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don’t understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation.
- Understand the relevant laws
- Know how and when to invoke legal processes
- Avoid legal pitfalls in debt collection negotiations
Specific, practical learning points include:
- Definition of ‘harassment’
- How to set up an in-house collection identity
- Whether cheques in ‘full and final settlement’ are binding
- The best steps to trace a ‘gone away’… and many, many more.
Who should attend?
His approach is direct, clear and highly motivational. Participants leave his courses brimming with ideas and enthusiastic about putting them into practice. See what people have said about his training:
‘I asked Mike to conduct a number of trial courses and was greatly impressed with the results which indicated that in some cases individual performance increased by 50%. Because of this I decided to roll out the programme to 300+ staff and am delighted with both the results and
feedback from recipients.’ British Gas
‘It was good to see the comments of the delegates reflected my own impression that the day had been a very successful one. I can assure you that it is most unusual to get such a positive and unanimous response to a training initiative.’ Highways Agency
‘In the first week of tightening up credit control procedures as a result of the training we managed to collect £28,812.19 in bad debts proving how valuable the course was.’ Ernst & Young
‘The course was great, really stimulating. It was so informative and I would recommend it to anyone collecting debt in the education sector.’ University of Aberdeen
1 Data protection and debt recovery
2 County Court suing
3 Enforcement of judgments
- Warrant of Execution
- Using the sheriff (now known as High Court Enforcement Officers)
- Attachment of earnings
- Third Party Debt Orders
- Charging Orders (over property and goods)
- Winding-up companies and making individuals bankrupt
4 Office of Fair Trading rules on debt recovery
5 New methods to trace elusive, absentee and ‘gone away’ debtors
6 Credit checking of new and existing customers
/ account opening form.
7 Late Payment of Commercial Debts Regulations
8 The Enterprise Act
Any questions? Please just give us a call on 01582 463463 – we’re here to help!