At work, as in life, not everything works out the way you plan.
Sometimes, you need to break the bad news to a client.
A project’s missed a milestone. There are unexpected costs. There’s a technical or quality issue. The client wants you to do something that’s out of scope. There’s a personality clash. The client isn’t honouring their side of the deal. There are problems getting payment.
The reasons can be many but the result’s the same – a potentially challenging conversation with a client. Of course, if you’re a good communicator, if you’ve worked on the right behaviours, mastered the tried-and-tested techniques for dealing with these situations, then these conversations needn’t be so stressful after all. You can even turn them into positive business opportunities.
This programme will help you. It’s a practical opportunity to work on your skills, acquire some new techniques, and practise putting them into practice in a safe environment before trying them out for real.
The main focus is on supporting you in the key skills:
- Influence and persuasion
- Consulting skills
- Negotiating positive outcomes
… and doing so in a lively and engaging way. Stretch, not stress!
Any questions? Please just give us a call on 01582 463463 – we’re here to help!