Communication skills
A half-day workshop
Effective communication is a skill. This half-day workshop is very interactive – participants can practise their communication skills in a positive, supportive environment.
1 Welcome, introductions and objectives
- The definition of effective communication
- Exercise: sending a message
2 Verbal communications
- Effective communicators – who are they? What skills or attributes do they have?
- Listening skills, clear use of words, presence, eye contact, body language
3 How good a listener are you?
- Exercise: listening skills questionnaire and evaluation
4 Impact versus intent – what did you really mean to say?
- Attitudes influence behaviour and behaviour breeds behaviour
- Exercise: ‘I never said she stole money’
- The need to avoid misunderstanding or misinterpretation
5 The 5 key principles to effective communication
- Exercise: ‘What would you say?’
6 Written communication
- What makes an effective written communication?
- Kipling’s 6 Honest Men: who, what, where, when, why and how
- Planning to write an email
7 Fuzzy meanings
- Probabilities for misunderstandings and misinterpretations
8 Practical exercise
- Hone written communication skills and put into practice hints and tips from the session
9 Review of key learning points and objectives
Any questions? Please just give us a call on 01582 463463 – we’re here to help!