Communication skills

A half-day workshop

Effective communication is a skill. This half-day workshop is very interactive – participants can practise their communication skills in a positive, supportive environment.


An interactive, half-day workshop.

1 Welcome, introductions and objectives

  • The definition of effective communication
  • Exercise: sending a message

2 Verbal communications

  • Effective communicators – who are they? What skills or attributes do they have?
  • Listening skills, clear use of words, presence, eye contact, body language

3 How good a listener are you?

  • Exercise: listening skills questionnaire and evaluation

4 Impact versus intent – what did you really mean to say?

  • Attitudes influence behaviour and behaviour breeds behaviour
  • Exercise: ‘I never said she stole money’
  • The need to avoid misunderstanding or misinterpretation

5 The 5 key principles to effective communication

  • Exercise: ‘What would you say?’

6 Written communication

  • What makes an effective written communication?
  • Kipling’s 6 Honest Men: who, what, where, when, why and how
  • Planning to write an email

7 Fuzzy meanings

  • Probabilities for misunderstandings and misinterpretations

8 Practical exercise

  • Hone written communication skills and put into practice hints and tips from the session

9 Review of key learning points and objectives

Any questions? Please just give us a call on 01582 463463 – we’re here to help!