A two-day workshop

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it.

It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to ‘hold up the mirror’ to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly.

Learning objectives

This programme will help managers / team leaders:

  • Analyse the constituents of a ‘high performing’ team
  • Apply essential influencing techniques
  • Use a range of communication techniques to support effective teamwork
  • Create and articulate team vision
  • Generate common values
  • Assess team effectiveness and take/recommend the appropriate actions
  • Make more efficient use of team time
  • Understand and agree on techniques to manage conflict
  • Define and implement team meeting protocols that will facilitate team effectiveness
  • Use the Prime Focus model to create the environment and framework for a high performing team
  • Draft your team strategy to take them to the next level

Who should attend?

This programme is designed specifically for those who are managing teams, whether in a line- or a project-management context.


This two-day workshop uses a stimulating mix of theory-based instructional sessions, discussions and exercises to explore best practice. Personal experiences of successful and less successful teams are shared in order to help develop workable personal action plans for improved team performance. The focus throughout the workshop is on creating awareness of team dynamics, developing attitudes and beliefs and embedding newly acquired skills and behaviours as habits. It is highly interactive, very powerful – and great fun!

Expert trainer

An enthusiastic developer of people, Scott is a Master Practitioner of Neuro Linguistic Programming. He has been working as a Coach and Consultant since 1996. Operating from a solid foundation of over 20 years in the finance industry, Scott has worked independently and also as an associate since 2000.
During his career Scott has worked through various roles including management, account management, business advising and sales development, with a range of businesses and people at all levels including managing directors and CEO’s. Scott actively uses NLP techniques when coaching and training.

Scott has published a number of articles on his experiences as an international trainer and coach. He has worked with many clients (eg, HMV, Waterstones, NatWest, Senate Electrical, Sage UK, Software Europe, Northampton Borough Council, University of Lincoln, Southwark Borough Council, Acton Training Centre, Johnson & Wales University (Miami), Costa Cruises, EDF etc.) in a diverse range of sectors, including wholesaling, retail, finance, hospitality, training, market research, vehicle repair, airline operations, software design and universities. Scott has a particular interest in people motivation. He is an Associate of the Chartered Institute of Banking (ACIB).

Day 1

1 Welcome and introduction

  • Participants are welcomed to the programme and invited to share their personal objectives and people challenges
  • Participants are given an action plan template to complete throughout the workshop

2 Your team

  • The concept of ‘positive intention’
  • The difference between a team and a high performing team
  • Assess your team effectiveness
  • What is your ‘interference’?

3 The team environment

  • Setting the scene
  • Building rapport
  • Active listening
  • Team goals and role profiling

4 Your style

  • Tuckman model of team stages – how do you manage each stage?
  • Team standards and goals
  • Your team vision

5 Effective team meetings

  • Influencing in team meetings
  • How to make them interesting and relevant
  • The pure role of the chair

Day 2

1 Effective communication techniques

  • Giving and receiving feedback
  • Your communication style
  • How to adapt, pace and lead to build rapport
  • The Mehrabian theory of communication

2 How to manage conflict

  • What is conflict?
  • What is your default conflict approach?
  • Tools and tips for managing conflict
  • Practice sessions

3 Team skills

  • Undertake a team skills analysis
  • Types of team member
  • Motivating team members
  • Reframing situations

4 Setting your strategy

  • Seeing the bigger picture
  • The Prime Focus Model
  • Your strategy for success
  • Articulating your strategy
  • Action plans revisited

Any questions? Please just give us a call on 01582 463463 – we’re here to help!