Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult to please, so quick to call ‘foul’ at the slightest blip and so mean with their gratitude after we’ve bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them and by learning and deploying these skills you and your team can:
- Take orders from people that your competition shy away from
- Take customers into an ‘adult’ behaviour state by skilful questioning and listening
- Build trust and credibility with people who are reluctant to trust salespeople
Any questions? Please just give us a call on 01582 463463 – we’re here to help!