This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.
When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we’re still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.
This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.
The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:
Needs of the customer
Bring them with you
Open up the conversation
Understand the triggers
Narrow down the solutions
The programme also covers how to deal with difficult calls and challenging people – after all, every complaint is a sales opportunity!
Any questions? Please just give us a call on 01582 463463 – we’re here to help!