In today’s fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone’s responsibility – so is sales. Customer service staff are failing the customer if they don’t think about sales. And sales staff are failing customers if they don’t think about service. And anyone failing a customer is failing both themselves and their employer.
Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture.
The good news is – it doesn’t have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it.
Any questions? Please just give us a call on 01582 463463 – we’re here to help!